GoPro Karma Faces Total Recall
” GoPro just issued a press release announcing the recall of the Karma drone. It just happened to be while the United States is watching the election results roll in. The press release is below. Customers can view return instructions here.
The Karma drone was on the market for 16 days and GoPro says it sold 2,500 drones thus far. All of them are recalled.”
” GoPro says a power lose malfunction is the reason for the recall though it won’t say how many experienced this error. We found several incidences where consumers experienced irregular behavior by their Karma but it’s hard to say the exact cause was power malfunctions.”
According to GoPro’s website:
Q: Why is GoPro conducting this recall?
A: The recall was announced after we discovered that in a small number of cases, Karma units lost power during operation. We are investigating the issue and working in close coordination with the U.S. Consumer Product Safety Commission and the Federal Aviation Administration.
Q: Is there a recall on HERO5 Black or Karma Grip?
A: No. The recall is only for the Karma drone. HERO5 Black and Karma Grip are not subject to a recall. However, if you purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, you must return those with your Karma drone for a full refund.
Q: My Karma drone appears to be operating okay. Can I continue to use it?
A: No. Even though your Karma appears to be working fine, we are asking all customers to immediately stop using the product and participate in the recall. Refer to the Return Instructions section above.
Q: Can I exchange my Karma drone for one that is not affected?
A: No. We are recalling all Karma units and providing a full refund. We are investigating the issue and plan to make Karma available once it has been resolved.”